Work Placement – British Gas Call Centre

Contributor: Jason
Where? Conduit, Cardiff
What? Call Centre Agent
Why did you choose this place? It had a vacancy, I don’t have the option to have choice.
How did you find the application process? Lengthy. A phone interview, followed by online tests and then a one on one interview and test.
What do you do here? Advise British Gas customers on their gas/electrical breakdowns or services and promote products.
The good things: Friendly environment, promotional prospects and Inbound instead of Outbound
The bad things: Low pay, difficult to learn everything and understand all customers
Anything else we should know: An ideal first job if graduate employment is dire.

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